Return & Exchange Policy

We are committed to delivering an exceptional shopping experience. To ensure a seamless process, please review our terms and conditions regarding inspections, returns, and exchanges:
1. Doorstep Inspection & Immediate Returns
 Direct Inspection: You are entitled to inspect your items and verify sizing while the courier waits at your door.
 Immediate Rejection: If any item is unsuitable, you may return the package directly to the courier on the spot. In this case, the customer is only responsible for the delivery fee.
 Size Adjustments: To change a size at the door, hand the original piece back to the courier and place a new order for the required size via our website (subject to stock availability).
2. Post-Delivery Returns & Exchanges
If you accept the delivery and decide to request a return or exchange later, the following conditions apply:
 Timeframe: Requests must be submitted within 48 hours (2 days) of receiving your order.
 Submission Channel: All requests must be initiated exclusively through our official Returns Portal. Requests made via direct messaging or social media channels cannot be processed.
 Item Eligibility:
 Items must be in their original, unwashed, and unworn condition.
 All original tags, labels, and packaging must remain intact.
 Products must be entirely free of perfumes, odors, marks, or signs of wear.
3. Promotional & Clearance Items (Final Sale)
 Final Sale: All purchases made from our clearance or promotional sales are final. These items are strictly non-refundable.
 Exchanges on Sale Items: Exchanges for size or alternate items are permitted within 48 hours of delivery, subject to inventory availability and standard shipping fees.